Terms and Conditions

1. Introduction

Welcome to Definite Foods Limited trading as Dessert Wala (“we”, “us”, “our”).

These Terms and Conditions govern your use of our mobile application (the “App”) and the purchase of the products we sell through it.

By using the App, you agree to be bound by these Terms.

2. Eligibility

You must be at least 13 years old to place orders.

By using the App, you confirm that all information provided is accurate and complete.

3. Account Registration

You may need to create an account in order to place orders.

You are responsible for:

• Keeping login details secure
• All activity under your account

We may suspend or terminate accounts if misuse or fraud is suspected.

4. Orders

• All orders are subject to availability and acceptance
• You will receive confirmation once your order is placed
• We reserve the right to cancel or refuse any order

5. Prices and Payment

• All prices are in GBP (£) and, once we become VAT registered, will include VAT (where applicable)
• Delivery charges are shown at checkout
• Payments are processed securely via third-party providers

We may change prices at any time before you place an order.

6. Delivery

We aim to deliver within estimated timeframes, but delays may occur.

You must:

• Provide accurate delivery details; and
• Be available to receive the order

7. Risk and Ownership

Ownership and responsibility for the order pass to you:

• Upon delivery to your address; or
• When the order is left at your requested location

8. Failed Delivery

If delivery cannot be completed due to:

• Incorrect address; or
• No response from customer

We may:

• Cancel the order without refund; or
• Charge additional delivery fees for redelivery

9. Cancellations and Refunds

Orders may be cancelled before preparation begins.

Due to the perishable nature of our products:

• Orders cannot usually be cancelled or refunded once prepared
• Refunds may be offered for incorrect, damaged, or defective items

Your rights under the Consumer Rights Act 2015 are not affected.

10. Allergens and Food Safety

Our products may contain or come into contact with allergens including (but not limited to) nuts, dairy, gluten, and eggs.

• We cannot guarantee the absence of cross-contamination
• It is your responsibility to check allergen information before ordering
• If you have allergies, please contact us before placing an order

11. Product Information

We aim to ensure all descriptions and images are accurate. However:

• Products may vary slightly in appearance
• Availability may change without notice

12. Promotions and Discounts

We may offer promotions or discount codes:

• These may be withdrawn at any time
• Cannot be combined unless stated
• May be subject to additional terms

13. User Content (Reviews)

If you submit reviews or content:

• You grant us a non-exclusive, royalty-free license to use it
• You must not post unlawful, offensive, or misleading content

We reserve the right to remove content at our discretion.

14. Acceptable Use

You agree not to:

• Use the App for unlawful purposes
• Attempt to gain unauthorised access
• Interfere with the App or its systems

15. App Availability

We do not guarantee that the App will always be available or error-free.

We may:

• Suspend or withdraw the App
• Update or modify features at any time

16. Fraud and Chargebacks

We reserve the right to:

• Refuse or cancel orders suspected of fraud
• Suspend accounts involved in fraudulent activity
• Challenge chargebacks where appropriate

17. Third-Party Services

We may use third-party providers for:

• Payment processing
• Delivery services
• Hosting and IT support

We are not responsible for their services but will use reasonable care in selecting them.

18. Limitation of Liability

To the extent permitted by law, we are not liable for:

• Indirect or consequential losses
• Delays caused by circumstances beyond our control

Nothing excludes liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation

19. Force Majeure

We are not liable for failure or delay caused by events beyond our reasonable control, including:

• Severe weather
• Power outages
• Supply chain disruptions

20. Intellectual Property

All content in the App (including logos, images, and text) is owned by or licensed to us.

You may not use or reproduce it without permission.

21. Termination

We may suspend or terminate your access to the App if you breach these Terms.

22. Changes to These Terms

We may update these Terms at any time.

Continued use of the App constitutes acceptance of the updated Terms.

23. Governing Law

These Terms are governed by the laws of England and Wales.

Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

24. Contact Us

If you have any questions: